Phone Support Associate Lead

7 days ago


Quezon City, National Capital Region, Philippines NTT DATA North America Full time

The Insurance Support Representative role at NTT DATA North America offers an exciting opportunity to work in a dynamic team environment.

About the Job

You will be responsible for handling phone calls from policyholders, beneficiaries, agents, and internal customers, addressing their inquiries and resolving issues in a timely and professional manner.

In addition to excellent communication skills, you will need to have a strong working knowledge of the insurance industry and its products, services, and processes.

This role requires collaboration with management and other team members to ensure seamless delivery of customer services.

Requirements and Qualifications

At least 1 year of experience in a professional/office related environment.

Computer proficiency, including Windows PC applications.

Attention to detail, accuracy, and accountability for work product.

Effective communication (oral/written) skills.

High school diploma or equivalent.



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