Remote Customer Care Associate
5 days ago
Overview:
Skyline Live Support is a leading provider of customer support services, committed to delivering exceptional experiences to our clients. We are seeking a highly skilled Remote Customer Care Associate to join our team, responsible for providing support to customers via email, chat, and phone.
Job Responsibilities:
- Provide responsive and courteous support to customers, addressing their queries and resolving issues in a timely manner.
- Maintain a positive and professional attitude towards customers at all times, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to ensure seamless issue escalation and resolution.
- Accurately document customer interactions, utilizing CRM software to track issues and resolutions.
- Continuously develop and improve knowledge of products and services, staying up-to-date on industry trends and best practices.
Requirements:
- High School diploma or equivalent required; experience in customer support an advantage.
- Basic computer knowledge and proficiency in Microsoft applications.
- Able to work independently with minimal supervision, prioritizing tasks and managing time effectively.
- Excellent communication skills (written and verbal), with the ability to articulate complex ideas clearly.
- Amenable to working in a remote environment, adhering to strict confidentiality protocols and data security standards.
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