Phone Support Associate

3 days ago


Quezon City, National Capital Region, Philippines NTT Data Full time

Responsibilities

  1. Provide Front-Line Phone Support: You will be the first point of contact for our clients, handling their queries and resolving their issues in a timely and professional manner.
  2. Meet Service Standards: You will work closely with management to ensure that all service standards are met, and that customer satisfaction levels are consistently high.
  3. Field Calls and Resolve Issues: A typical day will involve fielding between 75 to 100 calls, and resolving any issues or queries raised by customers.
  4. Develop Product Knowledge: You will develop and maintain a solid working knowledge of our insurance products and services, ensuring that you can answer any questions or concerns raised by customers.


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