Customer Support Associate for Streaming Platform
5 days ago
Key Responsibilities:
Provide customer support via phone, email, and live chat, addressing technical issues, subscription inquiries, account management, and general questions about the platform.
Troubleshoot streaming-related issues, including playback problems, account login issues, and device compatibility.
Assist customers with setting up their accounts, managing subscriptions, and navigating the platform's features.
Offer guidance on how to resolve streaming issues across various devices, such as smart TVs, mobile apps, web browsers, and streaming boxes.
Process account-related changes, such as subscription upgrades, downgrades, cancellations, and billing inquiries.
Investigate and resolve complaints related to video quality, buffering issues, or account access in a timely and effective manner.
Qualifications:
At leash HS/SHS Graduate + Starter/Adapter
If you are passionate about streaming platforms, love helping others, and thrive in a dynamic, fast-paced environment, we invite you to apply for the Customer Support Associate for Streaming Platform position and become part of our dedicated team
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