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Organizational Development Manager

2 weeks ago

Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time
About Us:

We are First Advantage Philippines Inc., a leading provider of customer care solutions. We are seeking an Organizational Development Manager to join our team. As an Organizational Development Manager, you will be responsible for facilitating engagement activities, generating impactful communications, and collaborating with cross-functional teams to enhance the employee experience and organizational effectiveness.

The ideal candidate will have a passion for fostering a positive workplace culture and possess strong communication skills to effectively convey key messages across various organizational levels.

Key Responsibilities:
  1. Develop and Implement Engagement Initiatives: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction.
  2. Work with Leadership: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives.
  3. Develop Communications Strategies: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team.
  4. Collaborate with Stakeholders: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization.
  5. Gather Feedback: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements.
  6. Report Progress: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership.