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Performance Development Specialist

2 months ago

Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
Neksjob Corporation is a dynamic outsourcing and social enterprise that delivers top-notch services to clients globally. We're driven by a passion for innovation and a commitment to making a positive impact. As we continue to expand, we're seeking a highly skilled Performance Development Specialist to enhance our team.

Responsibilities:
* Develop and implement performance coaching and training programs in collaboration with Operations leads.
* Design a performance tracking and reporting system to measure coaching initiatives' effectiveness.
* Provide recruitment support and respond to inquiries to resolve problems related to transactions handled by the unit.

Requirements:
* At least 2 years of experience in training within a BPO setting.
* Strong understanding of contractual and operational requirements.
* Knowledge of health insurance basics and the US healthcare delivery system.
* Proven ability to manage diverse classroom environments (virtual or on-site).