IT Technical Operations Specialist
19 hours ago
We are seeking a skilled and customer-oriented professional to join our IT team in providing advanced technical support to internal users across various platforms.
About the Role
- Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
- Troubleshoot and resolve complex hardware, software, and network-related issues.
- Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
- Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
- Manage SaaS applications, including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
- Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
- Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.
- Assist with employee onboarding/offboarding by configuring IT systems and providing user training.
- Maintain accurate documentation of incidents, solutions, and processes in IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
- Monitor system performance and security, escalating critical issues when needed.
Key Skills and Qualifications
- Minimum of 3+ years of experience in an IT Helpdesk or technical support role, with Tier 2/3 capabilities.
- Strong networking experience with Juniper switching and wireless, and Palo Alto firewalls including configurations, VPN setup, and security policy management.
- Advanced troubleshooting skills in macOS, with experience in Apple Business Manager or MDM tools such as Jamf or Kandji.
- Proficiency in Microsoft Intune administration and Microsoft Entra (Azure AD) administration.
- SaaS administration experience with Zoom, Slack, and 1Password.
- Familiarity with IT ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
- Strong documentation skills, professional communication, and ability to handle escalations from Tier 1 support.
- Proven ability to troubleshoot complex issues and manage systems independently.
- Experience supporting both local and remote end-users across macOS and Windows platforms.
Benefits
- This is a challenging and rewarding opportunity to grow your career in IT support and develop new skills.
- You will be working with a talented team who are passionate about delivering excellent service and exceeding customer expectations.
- Opportunities for ongoing learning and development in a dynamic and rapidly changing industry.
- Collaborative and supportive work environment with opportunities for growth and advancement.
- Competitive salary and benefits package.
Why Apply
- A unique opportunity to make a real difference in the lives of our customers.
- The chance to work with a wide range of technologies and develop new skills.
- A collaborative and supportive work environment with opportunities for growth and advancement.
- A competitive salary and benefits package.
- The satisfaction of knowing you are making a positive impact in your community.
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