Technical Operations Specialist

19 hours ago

Batangas, Calabarzon, Philippines beBeeOperations Full time $120,000 - $180,000
Job Role Overview

This is a hands-on technical operations position with executive support responsibilities, focused on automating away inefficiency and driving tasks to completion.

You will design and run the operational backbone of our client, own tasks from request to verified outcome, and maintain clear documentation and follow-up actions.

  • Key Responsibilities:
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions. Maintain a centralized source of truth for assignments, deadlines, and statuses.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Proactive Risk Management: Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track. Use pre-reads and reminders to align teams with deadlines.
  • Receipt & Expense Pipeline: Develop a system for receipts, ensuring accurate categorization and reconciliation. Provide weekly reports and flag discrepancies.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks. Ensure automation reliability with logs and alerts.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps. Keep documentation and project boards up-to-date.
  • AI-Accelerated Execution: Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries. Maintain prompt templates and verify outputs for accuracy.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs. Keep operational documentation organized and regularly updated.

Success Metrics:

  • Map out current workflows, implement a receipts pipeline, and ship three automations within 30 days.
  • Reduce manual operations time by 20%, implement error handling for automations, and ensure project status is consistently self-serve within 60 days.
  • Zero dropped tasks, 6+ high-impact automations in production, and consistently meeting SLAs for callbacks, receipts, and appointments within 90 days.

Preferred Skills:

  • APIs/webhooks
  • OAuth basics
  • Lightweight scripting (JavaScript/TypeScript or Python)

Requirements:

  • No minimum years of experience required, but should have the following:
  • Technical background or equivalent fluency working with engineers.
  • Demonstrated experience building automations and operational systems (portfolio, screenshots, or diagrams welcome).
  • Comfortable and professional on the phone; persistent and courteous follow-up style.
  • Obsessive attention to detail and reliability; zero tolerance for dropped threads.
  • Strong written communication; crisp, concise updates and documentation.
  • High learning rate and curiosity; you pick up new tools quickly and improve them.
  • Bias for action, high energy, and calm under changing priorities.

Our Culture: We value extreme ownership where everyone codes, talks to customers, and ships. This intensity allows us to move 10x faster than anyone else and build strong relationships with our clients.

Why Work with Us? Our team provides opportunities for growth through direct mentorship and ongoing access to resources for professional development. Enjoy flexible hours, ample paid time off, and competitive compensation.

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