Associate HR Representative
5 days ago
About the Role:
We are seeking a highly motivated and detail-oriented Associate HR Representative to join our team at Analog Devices Gen. Trias, Inc. As an Associate HR Representative, you will be responsible for providing excellent support to our employees and management team by handling HR-related inquiries, developing documentation, maintaining records, processing transactions, managing contact center tasks, overseeing HR Kiosk operations, generating reports, updating HR portal content, tracking KPIs, and contributing to the FAQ Library.
Key Accountabilities:
- Communication: Handle phone/online HR inquiries, provide accurate responses, and escalate issues as needed following procedures.
- Document Control: Develop, create, update, and improve process documentation.
- Record Keeping: Track and maintain records of issues and customer resolution status using the Call Center tools available.
- Transaction Processing: Process employee and manager self-service transactions within agreed SLAs including updates.
- Data Accuracy: Input data accurately into Workday and complete contact center transactions.
- Kiosk Management: Oversee HR Kiosk, ensure forms availability, and process documents.
- Reporting and Analysis: Generate performance reports, update HR Portal, conduct training, and track KPIs.
Requirements and Expectations:
- Education and Experience: BS Psychology, Human Resource Management or any Business-Related Course with 1-year relevant work experience.
- Flexibility and Adaptability: Can work in Six/NEO, BGC, Taguig and can do Night shift schedule.
- Technical Competence: Knowledgeable in Workday/ServiceNow is an advantage.
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