Senior Customer Support Specialist

1 week ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000

Job Overview

Role Summary:

A dedicated professional is sought to provide high-quality support and resolution for customer issues in a timely and accurate manner.

  • Key Responsibilities:
  • Technical Support: Provide comprehensive technical assistance to customer-facing teams, including training and documentation.
  • Phone and Email Support: Deliver exceptional support via phone and email, resolving customer queries efficiently.
  • Ticket and SLA Management: Effectively manage tickets and meet Service Level Agreements (SLAs).
  • Maintenance Tasks: Perform routine system checks and maintenance tasks to ensure seamless operations.
  • Escalation Management: Escalate unresolved issues to L3 Technical Support and/or management as needed.

Key Skills and Qualifications:

  • Excellent Communication Skills: Possess strong verbal and written communication skills.
  • Hardware Troubleshooting: Have hands-on experience with hardware troubleshooting and equipment support.
  • Application/System Maintenance: Demonstrate expertise in application and system maintenance activities.
  • Bonus Skills:
  • Knowledge of SSL/TLS and REST APIs: Bonus: Familiarity with both SSL/TLS and REST APIs.
  • Experience with MySQL and SQL Syntax: Bonus: Experience with MySQL and solid understanding of SQL syntax.
  • VoIP Systems and Network Support: Bonus: Background in VoIP systems and network support, including VoIP software.
  • NodeJS, Python, and Related Technologies: Bonus: Experience with NodeJS, Python, and related technologies and frameworks.

Benefits:

  • Flexible Work Arrangement: Enjoy the flexibility of working from home.
  • Standard Working Hours: Monday to Friday, 9am to 6pm.
  • Competitive Compensation: Receive competitive compensation and bonuses based on performance.
  • Career Progression Opportunities: Explore career progression opportunities within the company.

Additional Information:

  • Location: Work from the comfort of your own home.
  • Time-Off Policy: Enjoy 10 days of paid time-off per year.

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