Chapter Lead for Workplace IT Support

6 days ago


Manila, National Capital Region, Philippines ING Full time
Key Responsibilities
  • Team Leadership & Development: Lead, mentor, and develop a high-performing 2nd Line Workplace Services Support team, ensuring skill growth and career progression.
  • Operational Excellence: Oversee the delivery of technical support services, ensuring compliance with IT policies, security standards, and regulatory requirements.
  • Stakeholder Engagement: Act as the primary escalation point for technical issues, working closely with internal teams, third-line engineers, and senior IT leadership.


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