
Healthcare Family Care Advocate
2 days ago
Making family care a reality. At our organization, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Our mission is clear and ambitious: to train and employ family caregivers so they can receive fair compensation for the care they provide at home.
We are developing a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide an exceptional experience nationwide.
This role is not your typical sales or customer success position. Instead, you'll be working with real families facing real human challenges.
As a Healthcare Documentation Specialist, you will:
- Collect, review, and track required documentation from caregivers and families.
- Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
- Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.
- Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
Anchored by a strong sense of camaraderie, our team strives to elevate and uplift each other in our day-to-day work to do the best for our families.
Benefits include competitive compensation, company equity, and comprehensive benefits package. Everyone on our team receives company equity and salaries above industry standards.
Key qualifications include extensive experience in a customer service, administrative, or healthcare support role, proven experience handling high-volume inbound and outbound calls in a fast-paced environment, excellent organizational skills, and strong attention to detail when reviewing documents.
If you're passionate about delivering life-changing care to families in need, working with a close-knit team of professionals, accelerating your career and growth, and making an impact on a groundbreaking organization, don't hesitate to apply.
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