Healthcare Advocate for Family Care

3 days ago

Pasig, National Capital Region, Philippines beBeeFamilyCare Full time ₱800,000 - ₱1,300,000

We're seeking a dedicated and empathetic professional to empower families in need of care. At our organization, we believe that family caregiving is a vital aspect of healthcare, and we're committed to making it more accessible and sustainable.

About the Role

This is a full-time remote position with a regular working schedule from 9:00AM - 5:00PM EST. As a Healthcare Advocate for Family Care, you'll be working closely with families to collect, review, and accurately track required documentation.

Key responsibilities include:

  • Verifying the accuracy and completeness of caregiver and family documentation.
  • Conducting outbound calls and responding to inbound inquiries to provide clear guidance throughout the documentation process.
  • Managing a high volume of daily phone interactions while maintaining professionalism, empathy, and efficiency.
  • Ensuring all documentation meets state regulations and Medicaid/Medicare requirements.
  • Communicating effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Maintaining well-organized records, monitoring upcoming expirations, and sending timely reminders to prevent lapses.
Requirements

To succeed in this role, you'll need:

  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
Benefits

We offer a competitive compensation package that reflects your value, including:

  • Generous paid time off to recharge and relax.
  • A comprehensive benefits program to support your well-being.
  • Ongoing training and development opportunities to help you grow professionally.
Our Values

We prioritize building strong relationships with our clients and community partners. Our values-driven approach includes:

  • Families First: We put the needs of families at the forefront of everything we do.
  • Urgency with Precision: We match the urgency of our clients' needs with our own level of commitment and expertise.
  • Relentlessly Resourceful: We adapt quickly and make the most of limited resources to deliver results efficiently.
  • Purpose with Positivity: We take pride in our work while maintaining a positive and respectful attitude towards everyone we interact with.

We're excited about the opportunity to work with someone who shares our passion for empowering families and improving healthcare outcomes. Apply today

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