Data Manager

We are seeking a seasoned Data Management Team Lead to oversee the daily operational functions of our HR data management process. As a key member of our team, you will be responsible for managing talent/onboarding/employee lifecycle data and implementing processes that drive efficiency and quality.

• Responsible for the daily operational functions, such as but not limited to case management, distribution, and assessment of related processes/requests.
• Ensure the quality and efficiency of own work deliverables related to the function daily.
• Act as the subject matter expert/escalation for the team and clarify their process-related queries.
• Support building the training plan, live training, in-training, and follow-up training of new and existing procedures.
• Support in hiring and building the team's competency and capability.
• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
• Manage the delivery of high-quality services and ensure the team is working together to meet service delivery and service quality expectations.
• Manage teams' utilization, work planning, task distribution, and accomplishments.
• Participate in preparing and evaluating the HR-related reports on workload management, and service level agreement (SLA) achievement, including quality and process efficiency.
• Responsible for submission and coordination of status report(s), as necessary.
• Contribute to process/continuous improvement initiatives.

• Lead, and promote a culture of teamwork, innovation, and excellence in customer service.
• Motivate, support, coach, and guide team members in daily operations and performance.
• Discuss performance objectives for all team members under the company's OKR.
• Monitors and reviews progress and accuracy of work, directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.
• Conducts periodic appraisal and required follow-up on the work delivery and output, following the policies of the company.
• Build, develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

Qualifications:

• Bachelor's Degree in Human Resource Management, Psychology, or any related course.
• At least 3 years of experience leading a team in a shared services industry serving global business/shared services.
• In-depth knowledge and experience in Talent/Onboarding and employment Life Cycle Data Management.
• Expert in HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and executing ATS/Hiring/ERP systems and tools, database functionality, and reporting.
• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
• Experience working in a multicultural environment and experience in a shared services environment is an advantage.
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business areas.
• Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
• Has excellent knowledge and experience in Microsoft Office systems and tools (ie, Excel, Word).
• Has experience in data reporting and analytics.
• Strong problem-solving, relationship-building, communication, and conflict management skills.
• Proven organizational skills with the ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, and committed to delivering within deadlines.

• Mid-Senior level

• Full-time

• Human Resources
• Industries
• Outsourcing and Offshoring Consulting and Staffing and Recruiting