Customer Support Specialist

14 hours ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱70,000

We are seeking a dedicated customer support specialist to join our team. The ideal candidate will be responsible for gathering information to diagnose issues and working with the product team to ensure timely resolution.

The customer support specialist must communicate effectively and proactively with customers to ensure rapid response and set the appropriate customer expectations.

  • This role requires the ability to work on U.S. EST and spend 3-4 days at our office in Makati City.
Key Responsibilities:
  • Respond promptly and accurately to customer inquiries and issues via multiple channels.
  • Collaborate closely with customers to troubleshoot software problems and offer practical solutions.
  • Diagnose and resolve software-related issues encountered by customers.
  • Maintain detailed records of customer interactions, reported issues, and resolutions within the ticket management system.
  • Document and track support cases to ensure timely follow-up and resolution.
  • Work collaboratively with the product team to identify, reproduce, and document product defects.
  • Provide workarounds to maintain system stability until permanent fixes are implemented.
  • Assist the product team in prioritizing bug fixes and product improvements based on customer impact.
Required Skills and Qualifications:
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent communication skills, both written and verbal.
  • Experience with ticket management systems and documentation.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with software troubleshooting and defect management is a plus.
Why Choose Us?

At our company, we empower our team members to lead with innovation and consistently exceed customer expectations. As a hands-on leader passionate about ERP implementation and team success, you'll have the chance to make a meaningful impact in this role.

Our benefits include competitive compensation, comprehensive benefits, and clear pathways for career growth, all within a supportive, collaborative environment that values your contributions.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

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