Concur Implementation Specialist
5 days ago
SAP is a leading provider of enterprise software solutions, helping organizations run better. Our company culture is built on collaboration, innovation, and inclusion, with a strong focus on personal development and growth. As a member of our team, you will have the opportunity to work with a diverse group of professionals, develop new skills, and contribute to exciting projects.
About the Job
We are seeking an experienced Customer Care Representative to join our team. In this role, you will be responsible for ensuring clear, consistent communication and accountability for customer communications experiences. You will work closely with Support, Care Services consultants, and Customer Success Partners to facilitate data gathering, validate expectations, and define scope of work.
Main Responsibilities
- Facilitate data gathering for implementation projects.
- Validate and define expectations and scope of work.
- Serve as ongoing point of contact for assigned portfolio of customers.
- Escalation management: coordination and documentation of customer escalations.
- Triage: review and route client queries and service requests to appropriate teams.
Requirements
- Bachelor's degree in any field or equivalent work experience.
- Demonstrated proficiency in written and verbal communications.
- Ability to pass a background check.
- Previous experience with a customer-facing role is a plus.
Competencies
- Excellent customer management skills.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
Benefits
SAP offers a highly competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth, with a strong focus on diversity, equity, and inclusion.
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