SAP Concur: Care Services Consultant

2 weeks ago

Makati City, National Capital Region, Philippines SAP SE Full time
SAP Concur: Care Services Consultant (mid shift)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a CFE consultant, you will be a key point of contact for a defined customer group, working closely with Support, Care Services consultants, and Customer Success Partners and communicating with customers regarding a variety of topics ranging from support tickets and configuration changes to service performance and other opportunities. The CFE consultant will be responsible for ensuring clear, consistent communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel and Expense Management delivered in the cloud is essential.

Responsibilities:

  • Onboard new customer or partner projects: facilitate data gathering for the implementation project.
  • Validate and define expectations and scope of work.
  • Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services.
  • Escalation management: coordination and documentation of customer escalations.
  • Triage: review and route client queries and service requests to appropriate teams.
  • Manage the project transition processes between Services and Support.
  • Assist with the onboarding activities for new members (training and knowledge transfer).
  • Service Request / Case work, as assigned per training, knowledge and experience.
  • Customer Project work, as assigned per training, knowledge and experience.
  • Any other similar task or responsibility as may be reasonably required.

Qualifications & Experience:

  • Education: Bachelor's degree in any field or equivalent work experience.
  • Demonstrated proficiency in written and verbal communications.
  • Ability to pass a background check.
  • Previous experience with a customer-facing role is a plus.
  • At least 0-3 years working experience.
  • Ability to be self-directed and work independently.
  • Task-oriented.
  • Strong organizational skills.
  • Strong analytical and problem-solving skills.
  • Adaptable to changes in work schedule or shifts as required by business needs.

Benefit from a flexible hybrid work setup, with 80% of your time spent in the office for collaborative teamwork and 20% working from home, providing a balanced approach to both in-person engagement and remote productivity. Specific days for office and remote work will be outlined based on team needs and project requirements.

We win with inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418313 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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