Customer Service Liaison Specialist
1 month ago
We are seeking a highly skilled and experienced Reservation Agent to join our team at Hotel Okura Manila. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay with us.
Key Responsibilities:
• Greet and welcome guests upon arrival, ensuring a warm and welcoming atmosphere
• Manage incoming phone calls, respond to inquiries, and provide assistance as needed
• Maintain the reception area, including answering and redirecting visitors, receiving and sorting mail and deliveries, and controlling access to the hotel premises
• Update appointment calendars, schedule meetings and appointments, and perform various administrative tasks
• Demonstrate proficiency in Microsoft Office Suite and other relevant software applications
• Possess excellent communication and interpersonal skills, both written and verbal
Requirements:
• Proven experience in a front office environment, handling receptionist responsibilities
• Proficiency in Microsoft Office Suite and ability to learn new software applications quickly
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
• High school degree or equivalent required, with a focus on hospitality or a related field
Estimated Salary: PHP 25,000 - PHP 35,000 per month (dependent on qualifications and experience)
Qualified applicants are encouraged to submit their CV/resume for consideration.
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