Customer Service Liaison Professional

1 month ago


Manila, National Capital Region, Philippines Sagan Full time
Role Overview

We are seeking a skilled Customer Service Liaison Professional to join our team at Sagan, a pioneering membership community that connects top executives with international talent.

This role offers an exciting opportunity to work remotely in the PST time zone and earn up to $3000 USD per month.

The ideal candidate will provide exceptional service to our owner clients, handling financial oversight, resolving property management issues, and ensuring seamless onboarding processes.

Key Responsibilities
  • Serve as the primary point of contact for owner clients, addressing concerns and requests promptly and professionally.
  • Conduct regular updates and quarterly Zoom meetings with owner clients to maintain open communication.
  • Analyze and ensure accuracy of financial statements and reports, overseeing inquiries regarding owner portals and reports.
  • Approve expenditures exceeding client thresholds, aligning with financial objectives, and assist in preparing financial documents, including annual 1099 forms.
Client Relationship Management

The Customer Service Liaison Professional plays a pivotal role in maintaining and nurturing relationships with owner clients, providing excellent service, and resolving property management issues effectively.

This requires strong communication skills, attention to detail, and a proactive mindset to support the company's mission of delivering exceptional client satisfaction.

Requirements
  • Proven experience in customer relationship management, preferably in property management or a related field.
  • Strong financial reporting skills and proficiency with CRM tools and Microsoft Office Suite.
  • Excellent verbal and written communication abilities, including handling challenging conversations.
  • High attention to detail and organizational skills.
About Sagan

Sagan is a leading membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

We value professionalism, transparency, and a proactive approach to client engagement, making us an ideal employer for those who share our commitment to excellence.



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