Technical Support Liaison
5 days ago
Career Opportunities at Cartrackme:
We are seeking a talented Customer Care Officer to join our vibrant and fast-growing team.
About the Role:This position involves handling customer inquiries and managing key accounts in the Philippines.
Key Responsibilities:
- First-level customer technical support via phone, email, and correspondence.
- Monitoring of fleet repair schedules and ensuring compliance with the Fleet non-streaming list.
- Investigating non-streaming unit status and coordinating repairs.
- Escalating complex issues to relevant teams for resolution.
- Delivering exceptional customer care, retention, and sales services.
Qualifications:
- At least 1 year of experience in customer-facing roles or key account management.
- Strong proficiency in MS Office, particularly Excel, and basic computer literacy.
- Outstanding communication, teamwork, and problem-solving skills.
- Proactive, motivated, and organized individual with a positive attitude.
- Able to work onsite in Makati City, Philippines.
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