Clinical Liaison and Customer Service Representative

3 days ago


Makati City, National Capital Region, Philippines Trinity Workforce Solutions, Inc. Full time

We are looking for a highly skilled Clinical Liaison and Customer Service Representative to join our team at Trinity Workforce Solutions, Inc. in Makati. As a Clinical Liaison and Customer Service Representative, you will play a critical role in ensuring that customers receive high-quality service and support.

About the Role

The Clinical Liaison and Customer Service Representative will work closely with customers, providers, and internal teams to ensure seamless health customer journeys. The role requires excellent communication skills, empathy, and ability to work under pressure.

Main Responsibilities
  • Respond to customer inquiries and resolve any questions or concerns.
  • Communicate with customers and agents to clarify any questions or concerns regarding claims processing.
  • Collaborate with internal teams to ensure seamless claims processing.
  • Develop and maintain strong relationships with third-party providers, TPA, and doctors/hospitals/clinics.
  • Stay updated with latest healthcare policies and procedures to ensure compliance.

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