Business Process Improvement Specialist

10 hours ago


Cebu City, Central Visayas, Philippines beBeeBusiness Full time ₱250,000 - ₱500,000
Business Analyst Position

This is a challenging role that requires analytical skills, business acumen, and excellent communication skills. As a Business Analyst, you will be responsible for identifying business needs and developing solutions to meet those needs.

Key Responsibilities:
  • Provide analysis and assistance to process owners to identify improvement opportunities
  • Elicit, analyze, document, communicate, and validate requirements
  • Focus on business processes, policies, information systems, and integration
  • Translate stakeholder needs into understandable business requirements
  • Validate that business requirements are met in the final solution
  • Align objectives with mission statement, mission leader role definition, and STRIDES values
Additional Responsibilities:
  • Manage operational information of business areas
  • Collaborate with business teams and leverage technology
  • Assist process owners in improving current processes
  • Conduct meetings, collect data, and analyze information
  • Standardize terminology across departments and geographies
Process Workshops:
  • Lead process redesign workshops
  • Provide training in process mapping and business process reengineering
  • Document and analyze processes
  • Assist in policy and procedure documentation
  • Present improved processes to stakeholders
System Workflow Alternatives:
  • Recommend best practices for application usage and integration
  • Assess and enhance business processes or system workflows
  • Support Quality Assurance in test planning and execution
  • Perform other assigned tasks
Qualifications:
  • Education:Bachelor's Degree
  • Industry Experience:BPO industry experience with deep understanding of KPIs
  • Certifications:CI Six Sigma Green Belt – Required
  • IT Knowledge:Basic functional understanding of ERP, CRM, and BI systems
Skills & Competencies:
  • Project Management:Ability to manage projects using tools for scheduling, budgeting, and reporting
  • Management Communication:Ensure effective information flow across teams
  • Business/Financial Analysis:Understand financial health using key ratios and analysis tools
  • Critical Thinking:Identify and assess risks, opportunities, and core issues
  • Business Software Applications:
    • Basic: MS Word, PowerPoint, Excel, Outlook
    • Advanced: Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
    • Others: Linux, PHP, .NET, SQL, GUI


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