
Business Process Improvement Specialist
10 hours ago
This is a challenging role that requires analytical skills, business acumen, and excellent communication skills. As a Business Analyst, you will be responsible for identifying business needs and developing solutions to meet those needs.
Key Responsibilities:- Provide analysis and assistance to process owners to identify improvement opportunities
- Elicit, analyze, document, communicate, and validate requirements
- Focus on business processes, policies, information systems, and integration
- Translate stakeholder needs into understandable business requirements
- Validate that business requirements are met in the final solution
- Align objectives with mission statement, mission leader role definition, and STRIDES values
- Manage operational information of business areas
- Collaborate with business teams and leverage technology
- Assist process owners in improving current processes
- Conduct meetings, collect data, and analyze information
- Standardize terminology across departments and geographies
- Lead process redesign workshops
- Provide training in process mapping and business process reengineering
- Document and analyze processes
- Assist in policy and procedure documentation
- Present improved processes to stakeholders
- Recommend best practices for application usage and integration
- Assess and enhance business processes or system workflows
- Support Quality Assurance in test planning and execution
- Perform other assigned tasks
- Education:Bachelor's Degree
- Industry Experience:BPO industry experience with deep understanding of KPIs
- Certifications:CI Six Sigma Green Belt – Required
- IT Knowledge:Basic functional understanding of ERP, CRM, and BI systems
- Project Management:Ability to manage projects using tools for scheduling, budgeting, and reporting
- Management Communication:Ensure effective information flow across teams
- Business/Financial Analysis:Understand financial health using key ratios and analysis tools
- Critical Thinking:Identify and assess risks, opportunities, and core issues
- Business Software Applications:
- Basic: MS Word, PowerPoint, Excel, Outlook
- Advanced: Excel Macros, Visual Basic, Pivot Tables, VLOOKUP, Graphs
- Others: Linux, PHP, .NET, SQL, GUI
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