Tech Solutions Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeIntegration Full time $70,000 - $100,000
Job Title: Integration Specialist

Job Description:

The Integration Specialist plays a critical role in the onboarding process for new clients. This role is responsible for managing CRM integrations, API connectivity, and related technical workflows to ensure data flows seamlessly and customers go live quickly with minimal disruption.

This position requires strong technical aptitude, problem-solving skills, and the ability to translate business requirements into technical solutions. The ideal candidate will have experience with CRM platforms and API integrations, as well as excellent project management skills and the ability to communicate complex technical concepts to non-technical audiences.



Key Responsibilities:
  • Technical Integration Execution: Configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability
  • Backend Problem-Solving: Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges, working closely with product and engineering teams
  • Internal Collaboration: Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements, while remaining primarily focused on backend execution
  • Workflow Optimization: Document and refine integration processes to improve efficiency, reduce implementation time by 10%+, and minimize recurring issues
  • Testing & Quality Assurance: Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements
  • Data Mapping & Configuration: Manage and validate data flows between systems to ensure integrity and proper synchronization


Requirements:
  • 3-5 years of experience in technical implementation, integrations, or technical account management (preferably in SaaS or software solutions)
  • Experience with CRM platforms and API integrations (REST, webhooks, etc.)
  • Strong troubleshooting and problem-solving abilities with complex systems
  • Excellent project management skills; able to manage multiple technical projects simultaneously
  • Strong written and verbal communication skills, including ability to explain technical concepts to non-technical audiences
  • Highly organized with a proven ability to follow through on commitments


Benefits:
  • 100% remote work environment
  • PTO credits
  • 22 official company holidays
  • Health care
  • Life insurance
  • Ambitious colleagues
  • Energetic culture that is positive and celebrates together

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