Virtual Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance and troubleshooting support for our clients. This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

This is an opportunity to work in a dynamic environment where you will be empowered to make a meaningful contribution to our clients' success. If you possess strong communication skills, a customer-centric approach, and a passion for problem-solving, we encourage you to apply for this role.

  • Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. This includes health coverage, paid time off, and opportunities for professional growth and development.

In addition, we provide a supportive work environment that fosters collaboration, innovation, and creativity. Our team members enjoy flexible work arrangements, employee recognition programs, and access to training and development resources.

We believe in recognizing and rewarding outstanding performance. Our compensation packages are competitive, and we offer bonuses and incentives for meeting performance targets.

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