Transformative Care Access Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeSpecialist Full time ₱500,000 - ₱1,000,000
Carda Health Virtual Heart Clinic Specialist

About our mission.

We are building the world's first patient-centered virtual heart clinic, revolutionizing cardiac rehab for Americans. Our leading heart rehab clinic enables patients to complete engaging, compassionate, and life-saving care from home.

We collaborate with America's largest hospitals and most innovative insurers, backed by top investors who have also backed Livongo, Mammoth Biosciences, and Ro.

Our team consists of clinicians, mathematicians, repeat entrepreneurs, engineers, and a recovering financier, united in our belief that technology and data can transform lives and change industries.

Who you will be.

You are motivated by working at a fast-growing start-up, excited about details, and able to connect them back to bigger goals. You enable others to do their jobs better and more efficiently, expanding access to life-changing therapies.

What you will do.

As a Carda Health Virtual Heart Clinic Specialist, you will own and improve processes to drive growth across our top of funnel marketing function, serving as our inside sales representative for those interested in joining our program.

You will be a crucial member of our small team, collaborating with leadership to make Carda Health's growth a model for other companies. We seek someone passionate about sales and eager to make an impact, working cross-functionally with clinical, marketing, and engineering teams.

Key Responsibilities:

  • Serve as the first point of contact for patients referred or visiting our website.
  • Handle questioning and feedback from all consumers interested in enrolling.
  • Convert patients by enrolling them in our program.
  • Navigate financial and subscription plan conversations with patients.
  • Ensure a smooth scalable patient enrollment process.
  • Insurance enrollment and credentialing.
  • Handle inbound non-clinical support and enrollment inquiries.
  • Work with our clinical staff and referring physician offices to improve operational processes.
  • Leverage technology and internal teams to answer patient questions accurately and resolve challenges thoroughly.
  • Collaborate with our product and marketing team to define clinical workflow priorities and determine high-impact product changes.

Requirements:

  • 2+ years of experience in inside sales B2C roles with a track record of owning and scaling company processes.
  • Strong attention to detail.
  • Ability to work in a fast-paced environment with little direction.
  • Highly collaborative and excellent written and oral communication skills.
  • An inherent growth mindset: always focused on improving faster and getting the team to do the same.
  • Ability to track and report on key metrics defining success.

Bonus Qualifications:

  • Health-tech experience.
  • Medical office administration experience.
  • Experience and desire to work remotely (our whole team is remote).
  • Prior experience using technology tools including GSuite, ZenDesk, Slack.

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