
Enhancing Patient Care Specialist
1 day ago
About Carda
Rehab is a pain. So much so that only 10% of qualifying patients attend. At our company, we've reimagined rehab.
Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.
Who are we?
We are a team of clinicians, data scientists, mathematicians and entrepreneurs. Our belief is that technology and data, when applied to the right problem, transforms people's lives and changes even the most entrenched industries.
What we do:
- Transforming patient care with innovative solutions.
- Delivering remote therapies to improve patient outcomes.
Job Description:
The role will involve daily operations of the clinic, ensuring efficient workflow, managing patient communications, and providing administrative support to member experience & clinical teams.
Responsibilities include:
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
- Medical Records Management: Maintain and update patient records in compliance with regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with providers, technical support, and other team members to ensure seamless patient care.
What we look for:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of regulations and patient privacy principles.
- Adaptability: Ability to work independently and adapt to changing priorities.
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