Effective Team Lead

2 weeks ago

Manila, National Capital Region, Philippines beBeeManagability Full time $40,000 - $60,000

Workforce Manager Role Overview

About the Job

We are seeking a Workforce Manager to lead our team in delivering exceptional customer experiences. This role requires strong leadership skills, with the ability to direct and manage all activities related to the workforce.

The ideal candidate will have a proven track record of success in managing teams, with experience working with Aspect software considered an asset.

This is a full-time position that offers a challenging and rewarding work environment, with opportunities for growth and development.

  • Main Responsibilities:
  • Direct and manage all activities related to the workforce
  • Work closely with Operations to ensure team members are focused on company goals
  • Develop long-term relationships with external partners
  • Analyze partner metrics and staffing on a consistent basis
  • Making recommendations for efficiencies on programs
  • Actively manage, support, motivate and retain members of the workforce team
  • Participate in Sales meetings and requests for information
Required Skills and Qualifications
  • A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)
  • Experience working with Aspect software (considered an asset)
  • Strong analytical, problem-solving, technical, information-management and decision-making skills
  • Demonstrated strong interpersonal and communication skills
  • Superior organizational skills and the ability to follow through
  • Ability to work in a fast-paced, hectic & changing environment
  • Ability to effectively interact with employees at all levels and people from diverse backgrounds
  • Ability to think strategically
  • Ability to plan and monitor for results
What We Offer
  • A competitive salary and benefits package
  • Opportunities for growth and development within the company
  • A dynamic and supportive work environment
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application for this exciting opportunity.

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