E-commerce Customer Support Specialist

1 day ago

LapuLapu City, Central Visayas, Philippines beBeeCustomerSupport Full time $30,000 - $40,000
Customer Support Role Overview

We are seeking a skilled customer support specialist to join our team.

  • This position involves providing exceptional customer service via chat, email, or phone.

Key responsibilities include responding to customers in a professional and friendly manner, handling inquiries related to product information, order tracking, returns, and account concerns.

  • The ideal candidate will have excellent written and spoken English communication skills.
  • A minimum of 1 year of hands-on experience with both Shopify and Gorgias is required.
  • Ability to work independently and handle multiple conversations at once is essential.
  • Empathy, patience, and reliability when addressing customer concerns are crucial qualities for this role.
Benefits Package
  • Competitive pay with annual performance-based increases.
  • Paid time off so you can rest and recharge.
  • Health and dental insurance or a health stipend to promote your well-being.
Remote Work Requirements
  • Your own computer or laptop (i5 processor or equivalent preferred).
  • A stable internet connection (at least 15 Mbps upload/download speed).

Apply now and grow with a dynamic organization that values your work and your well-being.

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