E-Commerce Sales Support Specialist

3 weeks ago

LapuLapu City, Central Visayas, Philippines TalentPop App Full time
Overview

Join TalentPop App as an E-Commerce Sales Support Specialist. We're redefining how e-commerce brands connect with customers by providing top-tier customer service and sales support that enhances every step of the buyer's journey. If you're motivated to turn questions into solutions and conversations into conversions, this role is for you.

What You'll Do
  • Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds.
  • Product Recommendations: Assist customers with personalized suggestions and detailed product knowledge to help them make confident purchasing decisions.
  • Order Management: Monitor, update, and resolve order-related concerns quickly and accurately.
  • Sales Support: Identify upselling and cross-selling opportunities to boost revenue and improve the customer experience.
  • Customer Insights: Maintain detailed records of interactions and feedback to inform internal improvements.
  • Team Collaboration: Share insights and customer trends with the internal team to continually optimize the support process.
What We're Looking For
  • 1+ year of remote/online experience in e-commerce, customer service, or sales support.
  • Excellent communication skills — both written and verbal.
  • Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus.
  • Ability to stay calm and resourceful when handling customer concerns.
  • Strong attention to detail and organizational skills.
  • Self-motivated and comfortable working in a remote, fast-paced environment.
Technical Requirements
  • A personal PC or laptop with an i5 processor or higher.
  • A stable internet connection with a minimum of 15 Mbps upload and download speeds.
  • A quiet, professional workspace for calls.
Why Join TalentPop App?
  • Earn commissions and enjoy annual performance-based increases.
  • Paid time off to rest and recharge.
  • HMO health coverage or a monthly health stipend to keep you protected.
  • Performance and recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup — no commute needed
  • Supportive, friendly team culture with real opportunities for career growth.

Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.


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