Digital Marketing Customer Success Representative

2 days ago

Tarlac City, Central Luzon, Philippines beBeeMarketing Full time $60,000 - $80,000
Job Title: Marketing Support Specialist

We are seeking a highly skilled professional to provide digital marketing support to customers globally. The successful candidate will be responsible for providing high-quality support via live chat, email, phone, and Zoom.

  • Provide digital marketing support to customers globally.
  • Respond to customer inquiries about product details, technical support, billing issues, and more.
  • Log support tickets corresponding to customer-reported incidents and update the status within the ticketing system.
  • Gather customer feedback on reported issues and liaise with relevant departments for resolution.
  • Develop consultative relationships with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
  • Assist with onboarding and training new customers, maintaining those working relationships to ensure customers effectively utilize the platform and adhere to best practices.
  • Prepare periodic reports for management.
Requirements
  • Minimum of 2 years in customer success, account management, or B2B client service experience.
  • Experience with ticketing and live chat support.
  • Excellent verbal and written business communication skills in English.
  • Excellent interpersonal skills; comfortable and proficient in customer interactions.
  • Ability to uphold customer relationships, professionalism, and high ethical standards.
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner.
  • Ability to liaise with various internal teams to resolve customer-reported tickets.
  • Advanced proficiency in Google Suite and Microsoft Office software.
  • Excellent organizational skills with keen attention to detail.
  • Good time management and ability to prioritize effectively.
Bonus Points
  • Experience in software support (especially SaaS).
  • Familiarity with Zendesk or similar ticketing systems.
  • Experience with CRM software (e.g., Salesforce, Hubspot, Pipedrive).
  • Account management experience with a focus on client relations.
  • Technological adeptness.
  • Knowledge of SEO, PR, and Digital Marketing.
  • University degree.
  • Outgoing, sociable, and engaging personality.
The Opportunity

This role offers growth potential for taking on Account Management responsibilities after gaining sufficient product knowledge and experience.

Remuneration

Competitive market rates based on qualifications and experience. Salary paid in USD.

  • Digital Marketing Manager

    1 week ago

    Mandaue City, Central Visayas, Philippines S.E.A Olympus Marketing, Inc Full time $80,000 - $120,000 per year

    TheDigital Marketing Managerplans and manages digital campaigns, using creativity and data analysis to boost brand awareness, generate leads, and increase traffic. They oversee the team and projects supporting digital marketing efforts, while mentoring and guiding team members to achieve goals.JOB DESCRIPTION:Manage and lead the digital marketing team to...

  • Digital Marketing Manager

    1 week ago

    Mandaue City, Central Visayas, Philippines SEA Olympus Marketing Inc. Full time $60,000 - $80,000 per year

    The Digital Marketing Manager plans and manages digital campaigns, using creativity and data analysis to boost brand awareness, generate leads, and increase traffic. They oversee the team and projects supporting digital marketing efforts, while mentoring and guiding team members to achieve goals. JOB DESCRIPTION:Manage and lead the digital marketing team to...

  • Digital Marketing Strategist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeMarketing Full time $7,800 - $8,400

    Marketing Assistant RoleWe are seeking a Marketing Assistant to create and manage marketing strategies, including email campaigns. The ideal candidate will excel in digital marketing tools, possess exceptional organizational skills, and demonstrate creativity in executing email campaigns.Job Responsibilities:Develop and implement email marketing campaigns to...

  • Expert Digital Marketing Role

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeDigitalMarketing Full time ₱8,000 - ₱10,000

    Digital Marketing ExpertWe are seeking a highly skilled Digital Marketing Expert to join our team. This is a fantastic opportunity for someone who is passionate about digital marketing and wants to take their career to the next level.The ideal candidate will have 3+ years of experience in a similar role, with strong design skills using Canva and/or Adobe...

  • Senior Digital Marketing Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeDigital Full time ₱600,000 - ₱900,000

    Senior Digital Marketing SpecialistWe are seeking an experienced Senior Digital Marketing Specialist to lead our digital marketing efforts across multiple channels. This role will be responsible for planning, executing, and optimizing online marketing strategies to drive brand awareness and revenue growth.About the RoleThe ideal candidate will have a proven...

  • Growth-Driven Digital Customer Experience Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱862,000 - ₱1,069,000

    Digital Customer Representative Job DescriptionOur organization is seeking a skilled Digital Customer Representative to support our global customers in delivering exceptional customer experiences.The ideal candidate will have experience managing digital customer experiences for dynamic customers, automating repetitive tasks, and identifying success and risk...

  • Digital Marketing Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeMarketing Full time ₱35,000 - ₱60,000

    Marketing Role OverviewWe are seeking a skilled professional to join our team and contribute to the success of various marketing initiatives. This role will involve staging content in HubSpot, managing project tasks, and assisting with other marketing-related activities.This is a fully remote position, offering flexibility and autonomy for the right...

  • Customer Success Champion

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their needs are met and exceeded.As a Customer Success Manager, you will serve as the primary point of contact for our high-profile...

  • Digital Customer Experience Specialist

    23 hours ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱350,000 - ₱600,000

    Job OpportunityWe are seeking a skilled professional to fill the role of Digital Sales and Support Representative. The ideal candidate will possess excellent customer service skills, be proficient in navigating e-commerce platforms, and have experience working in a remote environment.

  • Digital Marketing Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeDigitalMarketing Full time $80,000 - $100,000

    Job Title: Digital Marketing StrategistWe are seeking an experienced and skilled digital marketing professional to develop and execute effective online marketing strategies.The ideal candidate will have a deep understanding of search engine algorithms, keyword strategy, and ranking factors. They will also have hands-on expertise with digital marketing tools...