Customer Service Technical Expert

22 hours ago


Bacolod City, Western Visayas, Philippines Neksjob Full time

We are looking for a talented Customer Service Technical Expert to join our team at Neksjob. In this role, you will be responsible for providing top-notch technical support to our clients, leveraging your expertise to deliver prompt and accurate solutions to customer issues.

You will be working in a dynamic environment and must be able to work well under pressure while maintaining a high level of professionalism. The ideal candidate must possess excellent communication skills and have a passion for delivering outstanding customer service.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat in a timely and professional manner.
  • Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
  • Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
  • Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
  • Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
  • Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

As a Customer Service Technical Expert, you will have the opportunity to work on a wide range of technical issues, from software and hardware problems to network and cybersecurity concerns. You will be an integral part of our team, working closely with other departments to ensure that our clients receive the best possible support.



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