Customer Service Champion
2 days ago
We are Wear The Shield, a company dedicated to delivering exceptional customer service. We're seeking a Customer Service Champion to join our team as a Virtual Concierge Specialist.
The ideal candidate will possess strong communication skills and the ability to handle escalated issues with empathy and efficiency. As a member of our team, you'll be responsible for managing client inquiries 24/7 via Live Chat, email, and contact forms on our Concierge Landing Page.
Responsibilities:
- Manage client inquiries and provide timely and personalized responses
- Handle escalated issues with empathy and efficiency for swift resolution and client retention
- Collaborate with the Concierge Team Manager for effective issue resolution
- Proactively engage clients and agents to foster stronger relationships and gather feedback
Desired Qualifications:
- Minimum 3 years of experience in customer service or administrative roles, preferably in a B2B environment
- 1-2 years of Virtual Assistant experience is required
- Strong background in Customer Service is essential
- Subject Matter Expertise in Customer/Client Support
- Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred)
We offer a competitive compensation package, including $5USD per hour while working from home. Additionally, we provide Full HMO Health Insurance + Dental Coverage, Company Swag Kits, Generous Paid Time Off, Performance and Recognition Bonuses, Holiday Pay & Year-End Bonuses.
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