Customer Service Specialist

2 days ago


Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time

About Us: TORCH SOLUTIONS is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients.

The Role: We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Help Desk Associate, you will be the first point of contact for our clients, providing timely and effective assistance to resolve their inquiries and issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
  • Resolve customer complaints and concerns in a fair and efficient manner
  • Collaborate with internal teams to ensure seamless communication and issue resolution
  • Provide product and service information to customers, highlighting key features and benefits

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance targets
  • High school diploma or equivalent; prior experience in customer service preferred
  • Flexibility to work rotating shifts, including weekends and holidays

Benefits:

  • Competitive compensation package
  • Ongoing training and development opportunities
  • A supportive and inclusive work culture


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