Technical Implementation Specialist

2 days ago


Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

The Technical Implementation Specialist plays a pivotal role within the Customer Implementation & Professional Services group at LSEG. This position entails performing remote and onsite technical work to fulfill customer contracts in product installation, move, add, and change (IMAC). Additionally, this role can be involved in sales and pre-sales stages to verify the prerequisites for an accurate contract from a technical standpoint. Furthermore, this role provides consultancy to other roles within the CIPS group regarding technical/product-related questions.

Key Responsibilities:

  • Perform installations, upgrades, and migrations of a mixture of products using globally consistent methodologies – both remotely or on customer site.
  • Complete tasks outlined in project plans and agreements with customers.
  • Liaise with customer IT departments to ensure efficient product installation and support.
  • Drive potential product implementation issues to a timely and successful resolution, minimizing and/or avoiding any customer impact.
  • Provide technical expertise to other Implementation teams and SAM teams.
  • Collaborate with support partners and product specialists to ensure product specialization.
  • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
  • Work in a fast-paced environment to deliver projects independently.
  • Continually promote standard processes and elevate issues accordingly.
  • Able to work on a US shift.

Qualifications:

  • Excellent knowledge and hands-on experience in operating systems (Linux and Windows) and networking technologies.
  • Experience in a customer-facing technical service role.
  • Good problem management, solve, and analytical skills.
  • Ability to work virtually to successfully deliver projects or resolutions to issues.
  • Independent worker with excellent time management and issue skills, and able to work through crises.
  • Proficient in English, able to use English as a working language with internal teams and customers.
  • Multi-tasked, able to succeed in a meaningful environment.
  • RHCSA, RHCE, RHCA, CCNA, CCNP, or CCIE is a plus.
  • Coding skills is an advantage.


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