Technical Implementation Consultant

4 days ago


Manila, National Capital Region, Philippines 8x8 Full time
About the Role

At 8x8, we are looking for a skilled Compliance and Technical Implementation Specialist to join our team. As a key member of our CPaaS solutions group, you will be responsible for managing technical onboarding, integration, and compliance for our communication solutions.

Key Responsibilities
  1. Client Onboarding and Integration
  • Serve as the primary technical contact, assisting new customers with deploying 8x8 CPaaS solutions.
  • Customize and integrate CPaaS products into customer applications and workflows.
  • Conduct onboarding sessions, workshops, and training to enable customers to maximize the value of 8x8 solutions.
API Integration and Technical Support
  • Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.
  • Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.
Compliance and Regulatory Support
  • Ensure compliance with global messaging regulations, including sender ID registration processes.
  • Coordinate with teams and partners to facilitate registrations and confirm implementation success.
  • Stay updated on regulatory changes and analyze customer use cases to maintain compliance.
Documentation and Knowledge Sharing
  • Develop and maintain customer-facing documentation on messaging and integration requirements.
  • Create internal resources and document best practices to streamline future implementation efforts.

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