Technical Implementation Consultant
4 days ago
At 8x8, we are looking for a skilled Compliance and Technical Implementation Specialist to join our team. As a key member of our CPaaS solutions group, you will be responsible for managing technical onboarding, integration, and compliance for our communication solutions.
Key Responsibilities- Client Onboarding and Integration
- Serve as the primary technical contact, assisting new customers with deploying 8x8 CPaaS solutions.
- Customize and integrate CPaaS products into customer applications and workflows.
- Conduct onboarding sessions, workshops, and training to enable customers to maximize the value of 8x8 solutions.
- Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.
- Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.
- Ensure compliance with global messaging regulations, including sender ID registration processes.
- Coordinate with teams and partners to facilitate registrations and confirm implementation success.
- Stay updated on regulatory changes and analyze customer use cases to maintain compliance.
- Develop and maintain customer-facing documentation on messaging and integration requirements.
- Create internal resources and document best practices to streamline future implementation efforts.
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