Technical Implementation Specialist

4 days ago

Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, Move, Add and Change (IMAC). This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate contract from the technical side. This role also provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product on the boarding phase.

Responsibilities:

  • Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies – both remotely or on customer site.
  • Complete tasks outlined in project plans and agreements with customers.
  • Liaise with customer IT departments to ensure efficient product installation and support.
  • Drive potential product implementation issues to a timely and successful resolution, minimizing and/or avoiding any customer impact.
  • Provide technical expertise to other Implementation teams and SAM teams.
  • Collaborate with support partners and product specialists to ensure product specialization.
  • Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
  • Work in a fast-paced environment to deliver projects independently.
  • Continually promote standard processes and elevate issues accordingly.
  • Amenable to work on a US shift

Qualifications:

  • Excellent knowledge and hands-on experience in operating systems (Linux and Windows) and networking technologies.
  • Experience in a customer-facing technical service role.
  • Good problem management, solve, and analytical skills.
  • Ability to work virtually to successfully deliver projects or resolutions to issues.
  • Independent worker with excellent time management and issue skills, and able to work through crises.
  • Proficient in English, able to use English as a working language with internal teams and customers.
  • Multi-tasked, able to succeed in a meaningful environment.
  • RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is a plus.
  • Coding skills is advantage.

Certifications / Education:

  • Graduate degree in technical studies or information technology with knowledge of computers, networking or use of technology in the financial industry
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