Compliance and Technical Implementation Specialist

4 days ago


Manila, National Capital Region, Philippines 8x8 Full time
Compliance and Technical Implementation Specialist

Apply locations: Cebu-8x8 Asia, Manila-8x8 Asia

Time type: Full time

Posted on: Posted Yesterday

Job requisition ID: R1177

At 8x8 Inc. [Nasdaq:EGHT], we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence, and unique insights.

As a Compliance and Technical Implementation Specialist at 8x8 CPaaS, you will be responsible for managing technical onboarding, integration, and compliance for 8x8's communication solutions. This role focuses on implementing tailored solutions for customers through API integrations, ensuring compliance with global messaging standards, and delivering exceptional technical support.

Key Responsibilities:

  1. Client Onboarding and Integration
    • Serve as the primary technical contact, assisting new customers with deploying 8x8 CPaaS solutions.
    • Customize and integrate CPaaS products into customer applications and workflows.
    • Conduct onboarding sessions, workshops, and training to enable customers to maximize the value of 8x8 solutions.
  2. API Integration and Technical Support
    • Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.
    • Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.
  3. Compliance and Regulatory Support
    • Ensure compliance with global messaging regulations, including sender ID registration processes.
    • Coordinate with teams and partners to facilitate registrations and confirm implementation success.
    • Stay updated on regulatory changes and analyze customer use cases to maintain compliance.
  4. Documentation and Knowledge Sharing
    • Develop and maintain customer-facing documentation on messaging and integration requirements.
    • Create internal resources and document best practices to streamline future implementation efforts.

Desired Skills & Experience

  • Bachelor's degree in Computer Science, IT, or related field.
  • 3+ years of experience in technical implementation, API integration, or customer success (CPaaS or telecom experience is a plus).
  • Proficiency in RESTful APIs, webhooks, basic SQL, and Unix skills is preferred.
  • Familiarity with messaging regulations and sender ID registration processes is advantageous.
  • Strong communication skills with the ability to explain technical concepts clearly.
  • Self-starter with the ability to adapt in a fast-paced environment.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines 8x8 Full time

    About the RoleAt 8x8, we are looking for a skilled Compliance and Technical Implementation Specialist to join our team. As a key member of our CPaaS solutions group, you will be responsible for managing technical onboarding, integration, and compliance for our communication solutions.Key ResponsibilitiesClient Onboarding and IntegrationServe as the primary...


  • Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

    The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, Move, Add and Change (IMAC). This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate...


  • Manila, National Capital Region, Philippines RIA Advisory LLC. Full time

    Job Description:RIA Advisory LLC is seeking a skilled Technical Implementation Specialist to join our team. As a Technical Implementation Specialist, you will be responsible for the implementation of Oracle products such as ORMB, CC&B, C2M, and Oracle MDM within the framework guidelines.Key Responsibilities:Implement Oracle products in accordance with...


  • Manila, National Capital Region, Philippines RealPage Full time

    As a Technical Implementation Specialist at RealPage, you will play a crucial role in the initial setup and implementation of our software solutions for new and existing client properties.Key Responsibilities:Implementation of one or more products for property management companiesCoordination of RealPage services including data conversion and trainingDeliver...


  • Manila, National Capital Region, Philippines RealPage Full time

    Job DescriptionAs a Technical Implementation Specialist at RealPage, you will play a vital role in the initial setup of new and existing client properties for Renter Engagement Solutions Services. Your expertise will be instrumental in providing fact-based implementation guidance to ensure a successful transfer of information.You will analyze client data and...


  • Manila, National Capital Region, Philippines Lone Wolf Technologies Full time

    Job Summary:Lone Wolf Technologies is seeking an experienced Implementation Specialist to play a critical role in ensuring seamless transitions for clients migrating from legacy software to our new SaaS platform.About the Role:This position involves working closely with internal teams and clients to understand, refine, and execute migration processes,...


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    Technical Education and Skills Development Specialist IIPOSITION: Technical Education and Skills Development Specialist IIITEM NUMBER: TESDAB-TESDS2-71-2017OFFICE: TESDA – NCR CaMaNaVa District OfficeSALARY: SG-16 41,616.00 PERA: 2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:20% - Gathers information relative to researches and studies on...


  • Manila, National Capital Region, Philippines Megaworld Corporation Full time

    Megaworld Corporation is committed to maintaining the highest standards of quality and compliance in our engineering and operations processes. We are seeking a highly skilled Technical Auditor to join our team and contribute to this effort.**Responsibilities include:**Implementation of approved audit checklists for engineering and operationsTimely submission...


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    About the JobWe are looking for a skilled and experienced Technical Education Expert to join our team at the Technical Education and Skills Development Authority. The successful candidate will be responsible for preparing Terms of Reference, manual/guidelines, reports, and written communications.Key Responsibilities:• 20% - Gather information related to...


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    Job DescriptionThe Technical Education and Skills Development Authority is seeking a highly skilled and experienced Education and Skills Development Specialist to join our team. The successful candidate will be responsible for gathering information related to researches and studies on Compliance Audit program and other programs of the Division.Main...


  • Manila, National Capital Region, Philippines Technical Education and Skills Development Authority Full time

    ResponsibilitiesThe Technical Education and Skills Development Authority is seeking a qualified and experienced Training and Assessment Specialist to join our team. The successful candidate will be responsible for processing data and other periodic reports.Main Duties:• 20% - Gather information related to researches and studies on Compliance Audit program...


  • Manila, National Capital Region, Philippines Proseso Consulting and Business Solutions Inc Full time

    Job PositionWe are seeking a highly experienced Compliance and Accounting Specialist to join our team at Proseso Consulting and Business Solutions Inc.The successful candidate will be responsible for ensuring that all financial operations are carried out in accordance with relevant laws, regulations, and industry standards.Key responsibilities include:Review...


  • Manila, National Capital Region, Philippines Revnue Full time

    About UsWe are an innovative company that provides an AI-driven Asset Lifecycle Management Platform designed to simplify complex work. Our platform helps businesses optimize operations and drive efficiency by streamlining contract, asset, and vendor management.Job DescriptionWe are seeking a highly skilled Solutions Engineer who will play a key role in both...


  • Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a member of our support team, you will be responsible for providing day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.You will identify, handle, analyze, and resolve issues and...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next IMPLEMENTATION SPECIALISTThe Implementation Specialist (IS) provides software training and onboarding support to new SOCi customers. The IS coaches clients throughout the initial implementation of their SOCi account and answers any questions they have. They also recommend and/or help implement...


  • Manila, National Capital Region, Philippines Marigold Manufacturing Corporation Full time

    Work Location: 538 Jenny's Avenue, Maybunga, Pasig CityBe another key ingredient Join the team that manufactures the most popular Filipino brand in mixes, sauces, condiments, and more, Mama Sita'sJunior Regulatory Compliance SpecialistThe Junior Regulatory Compliance Specialist reports directly to the Senior Label Development & Regulatory Compliance...


  • Manila, National Capital Region, Philippines Unistar Credit and Finance Corporation Full time

    We are looking for a detail-oriented Administrative Support Officer to join our team at Unistar Credit and Finance Corporation.Duties and ResponsibilitiesSupport the Regulatory Compliance Department in ensuring all BIR compliance requirements are met.Assist in conducting regular fieldwork to BIR Large Taxpayers Officers and submit branch applications for...


  • Manila, National Capital Region, Philippines Metrobank Full time

    Job Title: Compliance Analyst, Independent TestingWe are seeking a highly skilled Compliance Analyst to join our team in the Independent Testing and Training Department. As a key member of our compliance team, you will be responsible for assisting in carrying out compliance functions, including identification and selection of regulatory risk areas/activities...


  • Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

    We are seeking a highly skilled Senior Infrastructure Engineer to join our team at Axi. As an Onboarding Specialist, you will play a critical role in creating a lasting impression for our clients by delivering exceptional service and ensuring compliance with regulatory requirements.Your responsibilities will include designing and implementing systems...


  • Manila, National Capital Region, Philippines Visa Philippines Business Processing Center, Corp. Full time

    What an Implementation Specialist does at Visa:The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer.In this role, you are expected to:Provide Implementation project support to...