Educational Technology Implementation Specialist
7 days ago
About Us: At Turnitin, we are dedicated to ensuring the integrity of global education and promoting meaningful learning outcomes. Our mission is to empower educators and learners with innovative technology solutions that foster academic excellence.
About the Role: We are seeking a highly skilled Educational Technology Implementation Specialist to join our team. As an Implementation Consultant, you will play a critical role in delivering technical implementation support to new and existing customers. Your primary responsibility will be to coordinate calls, monitor product adoption, and provide complex technical advice where necessary. You will also oversee change management processes for clients and work closely with internal stakeholders to ensure seamless technical implementation.
Main Responsibilities:
- Customer Relationship Management: Manage specific aspects of the customer relationship, including coordinating with Onboarding Consultants, Customer Success Managers, and other internal stakeholders to ensure smooth technical implementation.
- Project Scheduling and Control: Utilize project scheduling and control tools/systems (Rocketlane, Salesforce, Zendesk) to monitor project plans and internal/external stakeholder tasks, proactively driving project timelines and deliverables, and successfully holding clients/customers and internal teams accountable.
- Virtual Meetings and Communication: Attend/lead virtual meetings and distribute communication to appropriate team members.
- Expertise and Advisory Services: Act as an expert and trusted advisor in all Turnitin products and LMS integrations, assisting customers with complex problems by showing them the answer in our solutions.
- Needs Assessment and Configuration: Determine the customer's educational, assessment, and technical needs to optimize configuration, and recommend best practice solutions.
- Liaison between Customers and Technical Teams: Act as liaison between customers and technical teams to inform users of updates and improvements of a technical nature.
- Cross-Functional Partnerships: Partner cross-functionally with sales, UX, product management, and engineering teams when required, to ensure a successful and streamlined experience for customers.
- Integration-Related Queries: Support the sales team with any integration-related queries that need specialist advice and oversight.
- Customer Interactions: Facilitate customer interactions with Support, Onboarding, and Integrations teams when needed.
About You: To succeed in this role, you will require 3-5 years of experience in educational technology or a related field, excellent written and verbal communication skills, ability to collaborate with internal teams, proven capability in managing high-level relationships within an institution or system, and experience in the Higher Education market.
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