Strategic Quality Assurance Professional

1 week ago

Taguig, National Capital Region, Philippines beBeeCollaboration Full time $50,000 - $70,000
Quality Assurance Specialist

Job Overview:

Evaluate client support projects and administrative tasks to identify areas for improvement and provide actionable suggestions.

The Key Responsibilities:

  • Customer Interaction Evaluation: Scrutinize customer interactions via multiple channels to ensure service excellence and alignment with company policies and procedures.
  • Back Office Task Handling: Review the back office team's handling of underwriting and credit dispute tasks to assess quality and adherence to company policies and procedures.
  • Opportunities for Improvement: Analyze agent performance to identify trends, patterns, and areas for enhancement. Provide recommendations to boost overall customer satisfaction and team efficiency.
  • Feedback and Coaching: Deliver constructive feedback to support agents based on evaluation results. Collaborate with floor support and team leads to provide mentorship and development opportunities.
  • QA Standards Development: Support in establishing and improving quality assurance guidelines and procedures for customer support and back office processes.
  • Metrics and Reporting: Compile and report on team performance trends.
  • Cross-Functional Collaboration: Work closely with customer support and back office teams, training and documentation, and leadership to implement quality improvement initiatives.

At Possible Finance, we welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility.

  • Quality Assurance Professional

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAssurance Full time ₱3,000,000 - ₱5,000,000

    The role of a Senior 3 in Quality Assurance involves monitoring and enhancing quality checks of procedures performed by assurance teams globally. This includes pre-issuance review programs, thematic reviews for the Quality network, and assistance in preparing for regulatory inspections.Key Responsibilities:Pre-issuance Review Program (PIRs) and thematic...

  • Quality Assurance Professional

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAuditor Full time A$120,000 - A$180,000

    About The RoleAs a Quality Assurance Auditor, you will lead daily vendor qualification operations within the QA team. This includes overseeing vendor selection, assessments, and qualifications, as well as coordinating with external auditors.You will contribute to broader QA activities, including delivering compliance advice, conducting internal and external...

  • Software Quality Assurance Professional

    1 week ago

    Taguig, National Capital Region, Philippines beBeeQualityAssurance Full time ₱800,000 - ₱1,000,000

    Job Description:The primary role of a Software Quality Assurance Professional is to identify and assess the inadequacies and defects of software programs. This involves gaining a thorough understanding of product features from multiple perspectives, recognizing potential risks, and proposing mitigation strategies.Key Responsibilities Include:Developing an...

  • Senior Quality Assurance Professional

    1 week ago

    Taguig, National Capital Region, Philippines beBeeSoftware Full time ₱800,000 - ₱900,000

    Quality Assurance EngineerAt EngageRocket, we are seeking a highly skilled Quality Assurance Engineer to join our team. The ideal candidate will have a deep understanding of software testing principles and strong critical thinking skills.This is an exciting opportunity for a detail-oriented professional to work in a fast-paced SaaS environment. The...

  • Software Quality Assurance Professional

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,500,000

    Job Title: Software Quality Assurance Professional">A talented Software Quality Assurance Professional will contribute to team innovation activities, requested prototyping or research and development initiatives.They will help the team understand and embody the Product vision and business requirements for a successful product release.Partner with peers...

  • Software Quality Assurance Professional

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱1,800,000 - ₱2,500,000

    Software Quality Assurance ProfessionalWe are seeking an experienced Software Quality Assurance (SQA) professional to play a critical role in ensuring the quality of our software products.About This RoleThis position involves coordinating and performing internal process/product audits, creating audit reports, and communicating quality audit results to...

  • Software Quality Assurance Professional

    1 week ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱3,500,000 - ₱5,000,000

    Software Quality Assurance ProfessionalAs a QA Automation Engineer, your primary responsibility is to ensure the quality of our software products by developing, executing, and maintaining automated tests. You will work closely with the development team and other stakeholders to identify areas that can be automated and create scripts that will simulate user...

  • Quality Assurance Professional

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeAutomation Full time ₱1,318,400 - ₱1,649,600

    Job TitleA Quality Assurance Engineer is needed to provide quality assurance across a broad range of technology to support our cloud and digital transformation.We are looking for a team player with exceptional communication skills.You will work closely with the QA Team to design, plan, execute and manage test automation solutions.ResponsibilitiesBe a key...

  • Pharmaceutical Quality Assurance Expert

    1 week ago

    Taguig, National Capital Region, Philippines beBeeAssurance Full time $48,624 - $80,836

    Quality Assurance RoleThis is a unique opportunity to leverage your expertise in quality control and assurance to drive business excellence.Key Responsibilities:Develop Comprehensive Quality Control ProcessesConduct thorough Audits to ensure compliance with industry standards.Analyze and improve Documentation Systems to meet quality requirements.Provide...

  • Senior Quality Assurance Specialist

    1 week ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱14,400 - ₱16,800

    We are seeking a seasoned Quality Assurance Specialist to lead our quality and integrity efforts. This is a vital role that requires a strategic thinker who can safeguard the accuracy and consistency of our deliverables.ResponsibilitiesConduct thorough audits on financial statements, management accounts, and bookkeeping outputs to ensure compliance with...