Customer Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000
Customer Service Role Overview

Our organization is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Cebu City.

Key Responsibilities:
  • Handling inbound customer inquiries and requests via various communication channels
  • Resolving customer issues efficiently and professionally, ensuring timely responses and effective resolutions
  • Maintaining accurate records of customer interactions and outcomes
  • Identifying opportunities to enhance customer satisfaction and operational efficiency
  • Ensuring adherence to established policies and procedures for compliance
  • Participating in regular team meetings and training sessions to improve skills and knowledge
Essential Qualifications:
  • Previous experience in a customer service or call centre role, preferably in the telecommunications industry
  • Excellent communication and interpersonal skills, with the ability to handle customer inquiries with patience and empathy
  • Strong problem-solving and analytical skills to effectively address customer concerns
  • Proficiency in using various computer applications and customer relationship management (CRM) tools
  • A positive and enthusiastic attitude, with a commitment to delivering exceptional customer service
  • Fluency in English and the local language
What We Offer

We are committed to creating a supportive and nurturing work environment for our employees. Our comprehensive benefits package includes a competitive salary and opportunities for career growth and development.

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