Chief Customer Experience Officer

5 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱500,000 - ₱800,000

We are seeking a Customer Success Manager to drive business growth and customer satisfaction. As a key member of our team, you will be responsible for monitoring customer engagement across various touchpoints, identifying areas for improvement, and developing strategies to enhance customer experience.

Key Responsibilities:
  • Monitor customer satisfaction and product usage across all channels
  • Develop and implement data-driven strategies to increase customer retention and adoption
  • Create and maintain comprehensive customer journey maps to ensure seamless customer experiences
  • Conduct thorough analysis of customer data to identify trends and opportunities
  • Collaborate with internal teams to address customer issues and provide proactive solutions
  • Recommend and implement strategies to increase upsell and cross-sell opportunities
  • Guide onboarding and helpdesk support processes to ensure customer-centric outcomes
Requirements:
  • Strong analytical, communication, and problem-solving skills
  • Ability to interpret and analyze complex customer data
  • 2-5 years of sales or customer support experience, with 1+ year in a leadership role preferred
  • Excellent time management and collaboration skills

We're looking for a proactive and results-driven professional who is passionate about delivering exceptional customer experiences. If you have a strong ability to collaborate, communicate effectively, and drive business outcomes, we'd love to hear from you.

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