Global Operations Manager

6 days ago


Manila, National Capital Region, Philippines NTT Business Process Outsourcing Full time
About the Role

We are looking for an experienced professional to fill the position of Site Director, Operations. The successful candidate will oversee the implementation and continuous maintenance of programs within the contact center, ensuring alignment with overall business strategies.

The ideal candidate will have a strong understanding of financial principles, with the ability to balance quality and cost objectives to achieve optimal results. They should also possess superior communication skills, including active listening, clear verbal communication, and effective written communication.

This role requires a deep understanding of industry standards, best practices, and emerging trends in contact center operations. The successful candidate will work closely with the management team to ensure smooth transitions and successful outcomes.



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