Global Operations Manager

7 days ago


Manila, National Capital Region, Philippines goFLUENT Philippines, Inc. Full time

Job Description

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  • Lead a diverse team of trainers to ensure exceptional lesson delivery on a global scale.

About the Role

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  1. Drive operational performance through KPI management, data analysis, and continuous improvement initiatives.
  2. Collaborate with cross-functional teams to implement scalable solutions that enhance the learner experience.
  3. Take ownership of recruitment, performance management, and ongoing development of trainers.
  4. Act as a strategic partner to ensure trainer alignment with business goals and organizational priorities.

Requirements

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  • 3-5 years of experience in people management, operations, or customer success.
  • Strong leadership and problem-solving abilities.
  • Bilingual in English with excellent communication skills.
  • Proven ability to manage large-scale operations and drive business impact.

About Us

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  1. We are a global leader in distance language learning, delivering world-class training solutions through innovative eLearning technology and live coaching.
  2. We empower organizations worldwide to achieve their language learning goals.

What We Offer

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  • The opportunity to work with amazing colleagues who truly care about each other.
  • The opportunity to interact in a diverse company culture with colleagues from more than 20 countries.
  • A workplace that encourages growth, celebrates your uniqueness, and empowers everyone with an equal voice.

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