Global Talent Operations Manager

4 days ago

Manila, National Capital Region, Philippines Allegis Global Solutions, an Full time

Company Overview

Allegis Global Solutions is a leader in the talent acquisition industry, dedicated to delivering client-focused solutions that make a difference for businesses worldwide.

We draw upon decades of experience to design innovative tools, products, and processes that drive business results. Our integrated talent solutions strengthen employer brands, refine contingent workforce management, and provide the insight needed to succeed in today's global marketplace.

Job Description

The Multiple Accounts Team Lead will manage day-to-day operations of an offshore support team, running nightshifts for a significant international account. This role requires collaboration with onshore leads and direction to Recruitment/Program Coordinators to fulfill each request.

You will report to the Delivery Manager, driving best practices across recruitment administration operations and serving as an ambassador for Allegis Global Solutions at every interaction.

Key Responsibilities

  • Effective coaching and development of Recruitment Admin and Program Coordinators.
  • Understanding the recruitment administration process and carrying out activities to ensure SLAs are met.
  • Communicating recruitment process changes to adapt to day-to-day operations.
  • Recruits, develops, and retains talent to build high-performing teams, setting high standards of performance and behavior, holding team members accountable, providing opportunities for growth, developing retention rates, and providing constructive feedback.
  • Drive for results with sound judgment, accountable for delivery of all business performance metrics.
  • Continuously monitors how actions impact business performance and reputation, managing risks and control, promoting transparent escalation procedures, leading by example with ethics and integrity.
  • Monitors progress, identifies coaching plans, and coaches team members for improvement.
  • Provides feedback and develops plans to drive individual and team performance.
  • Identifying and escalating risk or compliance issues.

Requirements

  • At least 2-3 years of working experience in a supervisory level.
  • Must have relevant background in recruitment operations and administration - highly preferred.
  • Leadership skills, specifically coaching, development, and influencing.
  • Ability to interpret data from internal and external sources and predict trends.
  • Tertiary qualification in business or related discipline is highly desirable, Bachelor's degree preferred.
  • Experience working with global/offshore sourcing models preferred.
  • Must be willing to work night shifts and hybrid work setup (office based in Ortigas Pasig area).

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