Customer Service Representative
2 weeks ago
About the Role:
We are seeking a dedicated and customer-focused individual to join our team as a Travel Customer Service Representative. As a key member of our International Travel Operations team, you will play a vital role in delivering exceptional service to our partner brands.
Key Responsibilities:
- Handle phone-in and chat enquiries from current and prospective members
- Identify and resolve issues, providing accurate and efficient processing of reservations and support work
- Maintain member accounts, sending program-related collaterals and forms as needed
- Advise on latest promotions and mechanics, managing feedback and complaints
- Participate in ad-hoc projects and meet daily KPI requirements
Requirements:
- College level qualification
- At least 1 year of BPO voice experience for an international account
- Experience in an airline account and GDS system is an advantage
- Strong verbal and written English communication skills
- Able to work in rotating shifts
How to Apply:
Send your application through PasaJob or visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City.
About Us:
We are Solid Mark Manpower Services Inc., a leading provider of staffing solutions. We offer a dynamic and supportive work environment, with opportunities for growth and development.
What We Offer:
- Competitive remuneration and great perks
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces and engaging activities
- Strong learning and development plans for your career growth
- Positive culture and flexible working arrangements
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