Voice Operations Manager
4 weeks ago
Neksjob is seeking an experienced Voice Operations Manager to lead our Voice division. This role offers a competitive salary of $120,000 per year.
About the Role
As a Voice Operations Manager, you will ensure seamless communication and collaboration between business units, focusing on optimizing voice solutions and enhancing customer experience. Key responsibilities include:
1. Coordinating interdepartmental meetings to align strategies and project goals
2. Analyzing voice performance metrics and customer feedback to identify areas for improvement
3. Developing best practices for voice operations to enhance efficiency and service quality
4. Collaborating with product development teams to meet customer needs and market demands
5. Providing training and support to staff on voice solutions and technologies
6. Preparing regular reports for management on project progress and operational improvements
Requirements
To be successful in this role, you will need a Bachelor's degree in Business Administration, Communication, or a related field. A Master's degree is preferred. Proven experience in a voice-related role, preferably in business development or operations, is essential. You should have strong understanding of voice technologies and telecommunications, excellent communication, negotiation, and interpersonal skills, and the ability to analyze data and generate actionable insights. Strong project management skills with the ability to manage multiple priorities are also required.
Benefits
As a Voice Operations Manager at Neksjob, you can expect a competitive salary, opportunities for professional growth and development, and a dynamic work environment.
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