Retail Operations Manager
1 month ago
About the Role:
This exciting opportunity has arisen for a highly motivated and experienced Retail Operations Manager to join our dynamic team at Adrenaline Group of Companies.
Key Responsibilities:
As a Retail Operations Manager, you will be responsible for overseeing the smooth and efficient operation of multiple retail locations. Your primary goal will be to ensure that all store operations run seamlessly, while maintaining high levels of customer satisfaction and employee engagement.
Duties and Responsibilities:
* Supervise and coordinate the activities of store staff, including training, scheduling, and performance evaluation.
* Lead by example, providing guidance and support to team members to ensure a positive work environment.
* Delegate tasks effectively and monitor their completion to ensure operational efficiency.
* Greet customers warmly and assist them in finding products or resolving inquiries and concerns.
* Ensure that all staff members deliver outstanding customer service, maintaining a friendly and helpful attitude at all times.
* Handle escalated customer issues or complaints promptly and professionally.
* Assist in receiving, stocking, and organizing merchandise shipments.
* Conduct regular inventory counts and reconcile discrepancies.
* Work with the Store Manager to optimize inventory levels and minimize stockouts and overstock situations.
* Monitor sales floor activity to identify opportunities to drive sales and improve customer engagement.
* Assist in implementing sales strategies, promotions, and visual merchandising displays.
* Encourage upselling and cross-selling techniques among staff to maximize sales revenue.
Requirements:
Our ideal candidate will possess excellent leadership skills, with the ability to motivate and inspire a team. You will have a proven track record of success in a similar role, with experience in managing multiple retail locations. Strong communication and problem-solving skills are essential, as well as the ability to work in a fast-paced environment.
Benefits:
We offer a competitive salary package, including a base salary of P 180,000 - P 200,000 per month, depending on experience. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off.
Location:
The successful candidate will be based in Metro Manila, with regular travel required to visit retail locations throughout the region.
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