Process Improvement Specialist
11 hours ago
We are seeking a skilled professional to support business process improvement projects and change requests. The ideal candidate will analyze business needs, identify areas for enhancement, gather requirements through workshops and other activities, and develop documentation including use cases and process maps.
This role is responsible for creating proposals for improved operational design, conducting analysis to understand impacts of process changes, providing support during implementation, and outlining cost impacts and value drivers of proposed solutions.
- Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis, creating test cases and executing systems testing, process mapping, and other needed business requirement documentations.
- Supporting the delivery of process improvement projects with process design/changes and system development components, owning execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live stages.
- Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting adoption of process changes.
- Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions.
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