Customer Support Specialist

5 days ago


Manila, National Capital Region, Philippines Nityo Infotech Full time

We are seeking a highly skilled Customer Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will provide exceptional customer service to our clients in Korea, utilizing your excellent written and verbal communication skills.

The ideal candidate will have 1-2 years of experience in a customer support role, preferably in the financial or tech sectors. You should possess a basic understanding of financial markets and be proficient in using support tools and CRM systems.

Key Responsibilities:

  • Provide timely and accurate customer support via email, chat, and other communication channels
  • Troubleshoot and resolve user issues related to account management, platform navigation, and technical queries
  • Collaborate with the technical and product teams to escalate and resolve complex issues
  • Document user interactions and maintain detailed records of issues and solutions
  • Assist in translating support documents and FAQs into Thai to enhance the user experience

In return for your expertise, we offer a competitive salary of $25,000 per year, which takes into account the location in the Philippines and the level of experience required for this role.

This is a remote position, allowing you to work from home and enjoy a healthy work-life balance. Our company provides all necessary tools and equipment to ensure your success in this role.

If you are a motivated and customer-focused individual with excellent language skills, we encourage you to apply for this exciting opportunity.



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