Client Experience Liaison

3 days ago


Eastwood QC, Philippines VCC Link Full time
About Us

VCC Link is a dynamic organization that values customer satisfaction and growth. We are committed to providing our clients with exceptional service and support.

Job Description

We are seeking highly motivated individuals to join our team as Client Experience Liaisons in Eastwood, QC. As a Client Experience Liaison, you will be responsible for delivering outstanding customer experiences through effective communication and problem-solving skills.

Key Responsibilities:
  • Provide excellent customer service via phone, ensuring timely resolution of client queries and issues.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Work collaboratively with internal teams to resolve complex client concerns.
Requirements:

To be successful in this role, you will need:

  • Excellent English communication skills, both written and verbal.
  • A minimum of 1-2 years of international voice CSR experience.
  • An undergraduate or Bachelor's degree from a recognized institution.
What We Offer:

We provide a competitive salary package, including:

  • A base salary range of $17,000 - $23,000 per annum.
  • All relevant allowances and benefits.
  • A Health Maintenance Organization (HMO) plan for comprehensive medical coverage.
  • Night differential pay for work performed outside regular hours.
Why Join VCC Link?

As a valued member of our team, you can expect:

  • A hybrid work environment, allowing you to balance remote and onsite work.
  • A virtual recruitment process, making it easy to apply from the comfort of your home.


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